In this episode, I chat with one of the key members of the Diana Will Team at Movement Mortgage, Carissa Rickman. They discuss why she is so passionate about Movement, and their intense desire to live out their mission statement and core values through all aspects of business.
Diving into the conversation, Carissa shares about her five years with the company, their Love Works program for employees, how they live out “culture”, and the biblical roots of the company.
Why choose Movement? Carissa shares about their own non-profit appraisal company, quick response, professional communication, and better customer service through clearly defined roles. Learn about the trust factor, the “best yes”, and why Movement Mortgage does not just try to push a deal through.
The conversation shifts towards technology and advice, as being innovative changes things in an industry. Carissa talks about their Movement app and the importance of pulling people, systems, and tech together easily. She touches on why using a local lender is most advantageous for people.
Listen to Carissa’s advice to listeners who want to buy a home. What steps are recommended in preparation? Know where you stand and what you want. Learn to answer the income and credit score questions. She says that a conversation costs nothing, and there are a lot of disqualifying factors that homebuyers need to be aware of prior to starting their active search for a home to purchase.
Why are people so hesitant about sharing their information and moving deeper into the loan approval process. The Diana Will Team builds trust by educating their clients on the process, providing an honest assessment of their ability to successfully purchase a home, provide accurate estimates on all financial aspects of the transaction and monthly payment, and over-communicating from the application phase to the closing table.